We want you to love your new skincare as much as we do.

At Bio illumia, we take great pride in providing the highest quality products and exceptional service to all our customers.

We guarantee our entire collection and offer a 14 day Returns Policy.

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Bio illumia will accept a full refund or exchange for any of the following within 14 days:

 - The product proves faulty within 14 days of receiving the product.

 - The product does not match its description as provided when sold.

 - The product received is not the product ordered.

 - The product has been damaged in transit.

 

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our customer care team at service@bioillumia.com.au with a photo of the damaged, incorrect or faulty item along with your order number within 14 business days of receiving your order.

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Return Shipping Policy:

Bio illumia will cover the return shipping costs for the damaged, incorrect or faulty item received:

 - We ask that a tracking number is obtained from Australia Post when returning your order to ensure returned delivery to the Bio illumia customer service team.

 - Once we have received the item, your refund will be processed to the original method of payment and can take between 3-7 business days to credit your account.

 - If you select for a replacement product to be shipped to you, we will send via express post within 2 business days after we have received the returned item.

 

All products to be returned to:

Bio illumia
PO Box 9

Biggera Waters

QLD 4216

 

Please note; we do not accept returns or allow refunds for a change of mind purchase.

If you have any questions about our products then please contact us before making a purchase and we will happily assist you with any enquiries.

 

Bio illumia will only refund or exchange products purchased from www.bioillumia.com.au

If you have purchased Bio illumia products from another online retailer or from a retail outlet, you will need to return the product from where it was purchased in line with their refund and exchange policy.

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Cancellations:

You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation at service@bioillumia.com.au

Although we cannot guarantee this, we will do our best for any orders that have not already been processed. Refunds for cancellations are applied once we provide you with a confirmation email and will be processed to the original payment method.